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Evidence Guide: MSFSF3018 - Advise customers on interior decoration products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSFSF3018 - Advise customers on interior decoration products

What evidence can you provide to prove your understanding of each of the following citeria?

Develop and maintain knowledge of interior decoration products

  1. Research information on products and services from authoritative sources
  2. Identify characteristics of different products using available product and service documentation
  3. Source and maintain product information in format consistent with organisational requirements
  4. Use knowledge to improve quality of advice provided to customers
Research information on products and services from authoritative sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify characteristics of different products using available product and service documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source and maintain product information in format consistent with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use knowledge to improve quality of advice provided to customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify customer needs

  1. Use questioning and active listening techniques to clarify customer needs and general style preferences
  2. Establish customer's budget and expectations
  3. Discuss and confirm customer needs in accordance with organisational customer service standards
Use questioning and active listening techniques to clarify customer needs and general style preferences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish customer's budget and expectations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and confirm customer needs in accordance with organisational customer service standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide product advice

  1. Identify products to meet customer requirements
  2. Provide information about colour, fabric and design options to meet customer needs
  3. Provide accurate technical information about products
  4. Provide product samples and pictures to customer
  5. Explain benefits and approximate costs of each option
  6. Document customer decision on product and follow organisational processes for purchasing or ordering
Identify products to meet customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information about colour, fabric and design options to meet customer needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide accurate technical information about products

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide product samples and pictures to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain benefits and approximate costs of each option

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document customer decision on product and follow organisational processes for purchasing or ordering

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge